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New customers get $15 of their first order of $150 or more. Valid for new customers only at skirack.com. And yes, now you can stack this reward with your ProPerks :)
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Last Updated: 9/23/24
At Skirack LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns according to the policies outlined below.
ProPerks Members:
Return Window: Active ProPerks members can return items within 90 days of delivery.
Restocking Fees: No restocking fees will be applied.
Return Shipping: ProPerks members are responsible for the cost of return shipping.
Non-ProPerks Members:
Return Window: Items should be returned within 30 days of delivery.
Restocking Fees: May apply as detailed below.
Return Shipping: Customers are responsible for the cost of return shipping.
Condition of Items:
All products must be returned in new condition, with all paperwork, tags, parts, and accessories to ensure full credit.
Packaging: The original packaging should be included and undamaged.
Specific Item Guidelines:
Swimwear, Bike Shorts, Running Shorts with Liners, and Underwear:
Must be returned unworn, with all tags still attached and any protective liners still in place.
Please wear undergarments when trying on these items.
Shoes and Boots:
Packaging: The shoe/boot box must not be used as a shipping box. Please pack it inside a separate box or shipping mailer.
Restocking Fee for Non-ProPerks Members: A 10% restocking fee will be charged for boots/shoes shipped in their original box without proper outer packaging.
ProPerks Members: No restocking fee applies.
Skis and Bindings:
Mounted Items: For skis and bindings that required drilling and were mounted:
Non-ProPerks Members: A 20% restocking fee (20% of ski and binding price) will be charged.
ProPerks Members: No restocking fee applies.
Items Returned Outside Policy:
A restocking fee of up to 20% may be charged for any item returned outside of this policy.
Return Shipping Costs:
All Customers: You are responsible for the cost of return shipping. We cannot accept C.O.D. deliveries.
Packing Your Return:
Pack the item(s) securely in the original package, if possible.
For your protection, we recommend using UPS Ground or Insured Parcel Post for your return.
Prepare Your Return:
Include a Note: Please include a note with the following information:
Your Request: Specify if you would like an exchange, store credit, refund to the original payment method, or other.
Reason for Return: Let us know why you are returning the item (e.g., wrong size, didn't like color, damaged in transit).
Defective Items: For warranties, describe the defect in detail.
Contact Information: Provide your name, email address, and telephone number (specify day or evening) in case we have questions.
Return Address: Specify the name and address where we should send your refund or exchange.
Ship Your Return To:
Skirack
85 Main Street
Burlington, VT 05401
Attn: Returns
Processing Time:
Returns are processed within 5 business days of receipt.
Refunds:
Will be issued to the original method of payment.
Exchanges:
Shipping charges will apply for exchanged items.
Returning Defective Items:
If a product is defective, please send it back to us.
Cleaning Fee: Most manufacturers require items to be cleaned or laundered. A $10 cleaning fee will be charged for items that require cleaning.
Warranty Processing:
We comply fully with manufacturers' warranties and will repair or replace an item according to their specifications.
Warranties generally cover manufacturer's defects only; the length of warranties varies by company.
Proof of Purchase:
If the defective item was not purchased in your name, please include proof of purchase.
Shipping Costs:
The purchaser must pay for shipping charges back to our store.
Restocking Fees Summary:
|
Item |
ProPerks Members |
Non-ProPerks Members |
|
Boots/Shoes shipped in original box only |
No Fee |
10% Restocking Fee |
|
Skis/Bindings that required mounting |
No Fee |
20% Restocking Fee |
|
Items returned outside of policy |
Up to 20% Fee |
Up to 20% Fee |
|
Defective items requiring cleaning |
$10 Cleaning Fee |
$10 Cleaning Fee |
Return Shipping Responsibility:
All customers are responsible for return shipping costs unless the return is due to a shipping error on our part.
Shipping Errors: If the return is a result of our error, we will refund the corresponding shipping cost. We can arrange a call tag or return service label in such cases.
Proper Packaging:
Ensure items are securely packed to prevent damage during shipping.
Correct Address:
Verify that you are shipping to the correct address provided above.
Shipping Method:
Use a reliable shipping method that provides tracking and insurance.
Extended Return Window:
Enjoy a 90-day return period from the date of delivery.
No Restocking Fees:
Restocking fees are waived for ProPerks members.
Return Shipping Costs:
ProPerks members are responsible for return shipping costs.
Active Membership Required:
Benefits apply only to active ProPerks members at the time of return.
If you have any questions or need assistance with your return, please contact us:
Email: info@skirack.com
Phone: (800) 882-4530
Business Hours: Monday through Friday, 9:00 AM – 5:00 PM EST
Thank you for shopping with Skirack! We appreciate your business and are committed to providing you with the best service possible.
