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Join Our Team

Skirack currently has the following available positions:

Experienced Bicycle Mechanic

Have you ever considered living, playing and working in the world-renowned Lake Champlain Valley and the surrounding Green Mountains and Adirondacks? Skirack of Burlington, VT, a locally owned and operated ski/bike/run specialty store, now in our 48th year, is looking for an experienced bicycle mechanic.

Applicants for consideration will have at least 3-5 years of professional bicycle service experience, an excellent work ethic and the ability to meet world class standards of excellence in customer service in a fast paced setting.

Prior experience with suspension systems, hydraulic brakes and electronic components is a definite bonus.

This is a Full Time Seasonal position with an opportunity for a full time/year round, benefitted position for the right candidate.

Please send a cover letter and resume to jobs@skirack.com.

Ecommerce Fulfillment and Communications Manager

Your primary responsibility is to lead the direct-to-customer communications for the Skirack's Ecommerce store. You facilitate all steps to promptly answer customer inquiries, meet and fulfill customer needs. You support and help train staff who will join you serving customers. Experience with Adobe Photoshop, Illustrator and HTML is a plus.

The ideal candidate is passionate about being outside and helping others get outside. Personal experience and interest in nordic skiing gear and Patagonia clothing will make this job more fun and interesting to the right candidate. You possess a strong work ethic, a high level of patience and a willingness to learn every day. Our Ecommerce channel (like our retail store) is built upon outstanding customer service. As manager you are dedicated to provide professional customer service and communications to consumers, fellow employees and vendors. You will handle order verification, fraud prevention and follow-up with customers.

As a vital member of the Ecommerce team, you work closely with retail and service staff, buyers, content writers, shipping and receiving, marketing and the IS Manager. You enjoy striving for and maintaining a high standard of quality and efficiency in your daily work. This role best suits an individual who is passionate about the Internet, communications and outdoor retail in general.

Responsibilities:

  • Supervise and assist with e-commerce operations including direct-to-consumer communications, order fulfillment, order management, quality inspection, gift services and content generation.
  • Train staff to insure high level of employee confidence and competence in answering customer inquiries and maximizing web and/or in-store purchases.
  • Work with marketing team to create online, email and in-store graphics that ensures effective, appealing and consist communication with customers in all channels.
  • Provide prompt and professional responses to customer inquiries via email and telephone. Maintain customer contact including keeping them informed of their order status as required.
  • Check on customer orders and returns through to completion and customer satisfaction.
  • Communicate and problem solve with Inventory Specialist and Buyers regarding stock levels, discrepancies, opportunities etc.
  • Ensure highest levels of customer service, communication, and teamwork for internal and external customers in all channels. Develop, document, maintain and monitor e-commerce operations policies and procedures that maximize efficiencies and customer satisfaction.
  • Manage fulfillment vendors responsible for drop-ship fulfillment.
  • Maintain appropriate level of department supplies.

Qualifications and Benefits:

  • Minimum of 2 years experience providing direct customer service; retail and online environment preferred. Experience with order fulfillment a plus.
  • A knack for creative and effective problem solving in pressure situations. Demonstrated ability to make quick decisions that benefit the customer and company.
  • Excellent communication skills required (written and oral).
  • Ability to work in a self-directed manner and to be a collaborative team player.
  • A natural drive to improve operational systems.
  • You encourage people around you to join in achieving strong results.
  • Able to multi-task and handle multiple priorities with a sense of perspective and good humor.
  • Accuracy, attention to detail and strong organizational skills.
  • Must be able to stand and walk for long stretches and lift and carry up to 40 lbs.
  • Must be able to learn company-specific inventory management programs. HTML, photo and video experience would be plusses.
  • Flexible schedule with some weekend days required
  • Salary commensurate with experience.
  • Comprehensive benefits including medical/dental/EAP insurance, vacation and personal time, and 401K.

To apply, send a cover letter and resume to jobs@skirack.com.

Marketing Assistant

Our retail store(s) are looking for an experienced Marketing Assistant who is willing to work hard and grow with the company. The Marketing Assistant will report directly to the Marketing Manager and will be responsible for taking on a variety of tasks that allow for the successful completion of planned marketing programs. The successful candidate will assist in the development of marketing collateral, track existing marketing campaigns and report on results.

Responsibilities:

  • Assist Web Content Manager with creation of visual and text content for e-commerce site.
  • Design Work: Create graphics consistent with copy for in-store display, web, social media and possibly print ads.
  • Assist with planning and execution of regular Skirack email newsletters.
  • Write and proofread copy.
  • Social Media: Assist with regular scheduling and content generation to help maintain a consistent look across various channels including web and social media.
  • Assist with maintenance of marketing calendar.
  • Assist with planning and execution of promotions and events.

Qualifications and Benefits:

  • Experience with MS Office, Adobe Photoshop and Illustrator, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.) HTML a plus.
  • Demonstrable ability to multi-task and adhere to deadlines.
  • Well-organized with a customer-centered approach.
  • Excellent listening and communication skills.
  • A knack for creative and effective problem solving.
  • Excellent communication skills required (written and oral).
  • Ability to work in a self-directed manner and to be a collaborative team player.
  • Accuracy, attention to detail and strong organizational skills.

Comprehensive benefits including medical/dental/EAP insurance, vacation and personal time, 401K, recreational industry courtesies and discounts.

To apply, send a cover letter and resume to jobs@skirack.com.