Returns, Exchanges, and Defects
Returns & Exchanges
All products should be returned within 30 days of delivery in new condition, and with all paperwork, tags, parts, and accessories to insure full credit. A 10% restocking fee (10% of ski and binding) will be charged for returned mounted skis. Pack the item securely in the original package, if possible. For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Shipping charges will apply for exchanged items. You will be refunded the corresponding shipping cost if the return is a result of a shipping error on our part. We can also arrange a call tag or a return service label in the case of an exchange due to an error on our part.
If a product is defective, please send it back to us. Most manufactures will not take back items that have not been cleaned or laundered after use. A $10 cleaning fee will be charged for item that require cleaning.
We comply fully with our manufacturers warranties and will repair or replace an item according to their specifications. Warranties generally cover manufacturer’s defects only and length of warranties vary by company.
If the defective item was not purchased in your name, please send proof of purchase. A $25 handling fee will be charged for items not purchased through Skirack.
The purchaser must pay for shipping charges back to our store. If the item has been unused, the shipping cost will be refunded.
How to send your return or warranty: