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Returns, Exchanges, and Defects
Returns & Exchanges
All products should be returned within 30 days of delivery in new condition, and with
all paperwork, tags, parts, and accessories to insure full
credit. A 10% restocking fee (10% of ski and binding) will be charged for returned mounted skis. Pack the item securely in the original package,
if possible. For your protection, we recommend that you
use UPS Ground or Insured Parcel Post for your return.
All return shipping charges must be prepaid. We cannot
accept C.O.D. deliveries. Shipping charges will apply for
exchanged items. You will be refunded the corresponding shipping cost
if the return is a result of a shipping error on our part. We can also arrange a call tag or a return service label in the case of an exchange due to an error on our part.
Defective Merchandise
If a product is defective, please send it back to us. Most
manufactures will not take back items that have not been
cleaned or laundered after use. A $10 cleaning fee will
be charged for item that require cleaning.
We comply fully with our manufacturers warranties and will
repair or replace an item according to their specifications.
Warranties generally cover manufacturer’s defects only and
length of warranties vary by company.
If the defective item was not purchased in your name, please
send proof of purchase. A $20 handling fee will be charged
for items not purchased through Skirack.
The purchaser must pay for shipping charges back to our
store. If the item has been unused, the shipping cost will
be refunded.
How to send your return or warranty:
- Write a note telling us how you want to handle the return
or warranty within the above policies. For returns, would
you like us to exchange the item, issue a credit, issue
a refund or credit the card originally charged, or other
(please explain)? For warranty, if the item is used, the
company’s policy determines replacement or repair. A refund
may be available for unused items postmarked within 7
days of receipt.
- Let us know why you are returning the item (for example:
wrong size, wrong item, didn't like color, damaged in
transit, warranty, etc.). Please describe the defect for
warranties.
- Specify the name and address to which we should send
your refund or exchange.
- Please give us an email address, and telephone number
(specify day or evening) in case we have questions.
- Ship your return to:
Skirack
85 Main Street
Burlington, VT 05401
attn: Returns
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