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Frequently Asked Questions

 

Online Store

Question: Do you ship internationally?

Answer: We ship primarily to the United States and Canada. We are authorized by some manufacturers to sell only within the United States. We have shipped internationally and do so on a case by case basis. Please contact us to see if we might be able to fulfill your order.

Question: Do you have a printed catalog?

Answer: At this time, we do not have a mail order catalog.

Question: Do you mount bindings when they are ordered with skis?

Answer: Yes. We offer this service at no extra charge. In a note field on the final page during checkout, you can request mounting. Please provide your boot information (make, model, and size) if boots are not a part of the order.

Question: What is your return policy?

Answer: Please refer to our Return Policy page.

Questions: What is the status of my order?

Answer: You can get the status of your order from the Order Status page.

Question: How do I get a tracking number for my order?

Answer: You should receive a tracking email directly from UPS upon shipment of your order. If you do not, you can also get your order status and tracking number(s) from the Order Status page.

 

Burlington Store

Question: What are you store hours?

Answer: Monday through Friday 10-7, Saturday 10-6 and Sunday 12-5

Question: Do you have any job openings?

Answer: Our openings vary throughout the year but we are consistently looking for good people to join our team. If interested, please forward a cover letter and resume via email to jobs@skirack.com or via snail mail to HR/Skirack, 85 Main Street, Burlington, VT 05401.

Question: Do you rent bikes and rent or lease skis?

Answer: We rent bicycles from approximately May 1st through October 31st depending upon the weather. Please refer to our rental page for our current rental offerings. As of the 2012/13 winter season, we do lease skis, please refer to our Lease Program page for more information.

Question: Do you buy used bikes or take trade-ins?

Answer: We do not actively purchase used bikes. Trade-ins are done on a case by case basis. We also offer our annual Bike Swap, usually the first Saturday in May, that provides you the opportunity to turn your used bike into cash or store credit towards any new gear we offer.

Question: When is your bike swap/ski swap?

Answer: Our annual Bike Swap is usually the first Saturday in May and our annual Ski Swap is usually the first or second Saturday in January. Check out our Events Calendar for up to date information.

General

Question: Do waxless cross country skis really need no wax?

Answer: The term "waxless" in cross country skis is not entirely accurate. Waxless skis do not require kick wax and instead have a mechanical "fish scale" pattern cut into the base of the ski underneath the foot that provides kick and uphill grip. These skis still benefit from glide wax. Generally, a liquid or paste wax is applied to the entire bottom of the ski from tip to tail. This provides better glide and also keeps snow and ice from building up in the waxless pattern.

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